Delivery Options

1. Personal Delivery Service – If you would like this option please tick the box
We will charge £55 on your order and contact you to confirm exact additional cost

2. Pallet Delivery £55

Delivery Information:
Your order will arrive on a wooden pallet via a kerbside delivery service, handled by a third-party carrier. Transit typically takes approximately 5 working days, with deliveries occurring on weekdays between 8am and 5pm. Saturday’s can be arranged at an extra cost. Please note that disposal of packaging and moving the goods is your responsibility.

Processing Time:
We aim to prepare and dispatch pallets within three working days of order confirmation.

Timed Delivery Slots:
If you require a specific delivery window, timed slots are available for an additional fee.

Unattended Deliveries:
If no one is available to accept delivery, the driver will leave the pallet(s) in what they deem the most suitable location outside your property.

Failed Deliveries:
If access is blocked and delivery cannot be completed, re-delivery charges (up to £85 inc VAT per pallet) will apply and will be passed on to you.

Damage Inspection:
Please inspect your goods for any damage before the driver leaves. Reports made after the driver’s departure will incur a re-collection fee (up to £85 per pallet).

Cancellation Policy:
If an order is cancelled after leaving Kilned Earth, delivery charges cannot be refunded as we are still billed by the carrier. Additionally, a 10% restocking fee (based on the order value) will apply.

Returns & Refunds

Please contact us within 24 hrs of receipt should an item be delivered damaged or faulty.  Please provide details and photographs of the damaged item and the packaging sales@kilnedearth.com

We will endeavour to resolve this as soon as possible.

If for any reason you are not happy with your item it must be returned unused and in its original condition within  days 14 days of purchase.  You are responsible for paying for your own shipping costs.  Upon receipt and inspection of the item we will contact you to to arrange a refund providing the item is intact and in a resaleable condition.

Regrettably sale items cannot be returned or refunded.

There is no exchange service.

Cretan Terracotta Pots: Built to Endure, Designed to Last
Crafted from the sun-baked earth of Crete, these frost-resistant terracotta pots defy extremes, standing unyielding even in temperatures as low as -20°C. Meticulously formed using centuries-old techniques and locally sourced clay, their unique composition—enhanced by natural additives—ensures minimal water absorption, eliminating the risk of cracks during freeze-thaw cycles. Beyond their rugged resilience, these pots are heirlooms in the making: with proper care, they thrive for over 50 years, aging gracefully as their warm, earthy hues mellow into timeless patinas. A fusion of ancient tradition and modern durability, Cretan terracotta isn’t just a vessel for plants—it’s a legacy of craftsmanship, engineered to weather generations of seasons while anchoring gardens in enduring Mediterranean beauty.

Our pots are expertly crafted from a unique blend of clay and fired at extremely high temperatures, ensuring reduced porosity and excellent frost resistance. To enjoy the longevity and beauty of your pot for
years to come, we recommend the following care steps:

Ensure Proper Drainage

Drainage is essential for maintaining your pot’s durability.
Use our specially designed ‘feet’ to elevate the pot off the ground, regardless of the surface. This allows water to flow freely through the drainage hole, preventing waterlogging and reducing the risk of freezing.

Prepare Before Planting

Before planting, place a generous layer of large, broken crocks over the drainage hole. This creates an air gap for efficient water flow and prevents clogging. Periodically check and maintain this layer to ensure it
remains effective.

Consider Placement

While our terracotta pots are strong and durable, it’s important to consider external elements when positioning them. Choose a sheltered location to protect your pot from potential damage caused by strong winds.

By following these steps, you can enjoy the timeless beauty and functionality of your terracotta pots for many years.