Returns & Refunds

Returns & Refunds

Please contact us within 24 hrs of receipt should an item be delivered damaged or faulty.  Please provide details and photographs of the damaged item and the packaging sales@kilnedearth.com

We will email Return Address details.

We will endeavour to resolve this as soon as possible.

If for any reason you are not happy with your item it must be returned unused and in its original condition within  days 14 days of purchase.  You are responsible for paying for your own shipping costs.  Upon receipt and inspection of the item we will contact you to to arrange a refund providing the item is intact and in a resaleable condition.

Regrettably sale items cannot be returned or refunded.

There is no exchange service.